Privacy Policy

1. About this policy

Learn Resilience Now is committed to protecting your privacy and handling your personal data fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use and protect personal data when you visit our website, contact us, enquire about our training or use our services.

 

2. Who we are

This website is operated by Organisational Learning Ltd, trading as Learn Resilience Now.

For the purposes of UK data protection law, Organisational Learning Ltd is the data controller of the personal data described in this Privacy Policy.

You can contact us at info@learnresiliencenow.com.

Full company information is provided at the end of this policy.

 

3. The personal data we collect

We may collect and process the following personal data:

• your name
• your email address
• your phone number, if you choose to provide it
• your company name and job title, if you choose to provide them
• the contents of any message or enquiry you send us
• information relating to courses, bookings or services you enquire about or purchase
• technical information about how you use our website, including IP address, browser type, device information and pages visited
• cookie and analytics data, where applicable

 

4. How we collect your data

We collect personal data when:

• you complete a contact form on our website
• you email us directly
• you request information about our courses or services
• you book or purchase training or consultancy services
• you interact with our website
• cookies and similar technologies collect information through the site, where enabled

 

5. How we use your data

We use personal data to:

• respond to your enquiries
• provide information about our courses and services
• manage bookings, proposals, contracts and client relationships
• deliver training, consultancy or related services
• manage and improve our website
• understand how visitors use the website
• protect the security and integrity of the website
• keep appropriate business, accounting and legal records

 

6. Our lawful basis for using your data

Under the UK GDPR, we must have a lawful basis for processing personal data. Depending on the context, we rely on the following lawful bases:

Legitimate interests

We may process personal data where this is necessary for our legitimate interests, provided your rights and freedoms do not override those interests.

This may include responding to enquiries, managing our website, improving our services, maintaining business records and communicating with people who have shown an interest in our services.

Contract

We may process personal data where this is necessary to take steps at your request before entering into a contract, or to deliver services you have asked us to provide.

Legal obligation

We may process personal data where this is necessary to comply with legal, tax, accounting or regulatory obligations.

Consent

We may rely on consent where you have given clear permission, for example in relation to certain cookies or where we ask for consent to send specific marketing communications.

If we rely on consent, you can withdraw it at any time.

 

7. Marketing

If you contact us about our services, we may occasionally send you relevant information about our training, consultancy or related services where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting us at info@learnresiliencenow.com.

If you opt out, we may still contact you in relation to a specific enquiry, booking, contract or service request.

 

8. Who we share your data with

We do not sell your personal data.

We may share your data with trusted service providers who help us operate our website or business, including:

• Wix, which hosts and supports this website and may process website, form and technical data on our behalf
• email and IT service providers
• booking, calendar or video conferencing providers, where used
• analytics or cookie management providers, where used
• payment, accounting or administrative service providers, where needed
• professional advisers where necessary
• public authorities or regulators where required by law

Where service providers process personal data on our behalf, we expect them to do so securely and only for appropriate purposes.

 

9. International transfers

Some of our service providers may process personal data outside the UK.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place so that your personal data is protected in accordance with applicable data protection law.

10. How long we keep your data

We keep personal data only for as long as necessary for the purposes for which it was collected, including to respond to enquiries, provide services, meet legal obligations and maintain appropriate business records.

As a general guide:

• enquiry data may be retained for up to 24 months after the last meaningful contact
• client, booking, contract and invoice data may be kept for longer where necessary for legal, accounting or tax purposes
• analytics and cookie data will be retained according to the relevant tool settings

 

11. Cookies

Our website may use cookies and similar technologies to help the site function, understand website usage and improve performance.

Where required, we will ask for your consent before using non-essential cookies.

You can usually control cookies through your browser settings. If you use our cookie banner, you can also manage your preferences there.

 

12. Your data protection rights

Under UK data protection law, you may have the right to:

• access the personal data we hold about you
• request correction of inaccurate data
• request deletion of your data in certain circumstances
• object to processing based on legitimate interests
• request restriction of processing in certain circumstances
• request transfer of your data in certain circumstances
• withdraw consent where consent is our lawful basis
• complain to the Information Commissioner’s Office

To exercise any of these rights, please contact us at info@learnresiliencenow.com.

 

13. Complaints

If you have concerns about how we use your personal data, please contact us first and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

 

14. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

 

15. Third-party links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

 

16. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page.

The date at the top of this page shows when this policy was last updated.

 

17. Company information

Learn Resilience Now is a trading name of Organisational Learning Ltd, a company registered in England.

Company number: 16321140

Registered office: 28 Lancaster Crescent, Hartford, Cheshire, CW8 1RY

Email: info@learnresiliencenow.com